Have a question, suggestion, or feedback about our calculators? We welcome all inquiries and strive to respond within 2-3 business days.
The best way to reach us is by email:
What to Include in Your Message
To help us respond quickly and accurately, please include:
- A clear subject line describing your inquiry
- Relevant details about the calculator or page you are referring to
- Any error messages or unexpected results (if reporting an issue)
- Your suggested improvement or feature request (if applicable)
Response Time
We aim to respond to all inquiries within 2-3 business days. During high-volume periods, response times may be slightly longer.
Before Contacting Us
For quick answers to common questions, please check our FAQ page first. Many questions about electricity rates, calculator usage, and our data sources are answered there.
Frequently Asked Questions We Receive
Many of the inquiries we receive relate to how our calculators work and how to interpret their results. Common questions include: Why does my state's rate differ from the national average? How often is the EIA data updated? Why does my actual bill differ from the calculator's estimate? Can I use this data for commercial purposes? We have compiled answers to these and other frequently asked questions on our FAQ page, which we encourage you to review before contacting us.
If you have a specific question about a calculation result or want to report a potential error in our data, please include as much detail as possible in your message, including the specific page URL, the inputs you used, and the result you received. This helps us investigate and respond more efficiently. We appreciate your feedback and use it to continuously improve our tools and content.
Technical Support for Our Calculators
If you are experiencing technical issues with any of our calculators, please describe the problem in as much detail as possible. Include the specific calculator you were using, the inputs you entered, and what happened when you clicked the calculate button. Also include your browser type and version, operating system, and whether you are using any ad-blocking or script-blocking extensions, as these can sometimes interfere with calculator functionality.
Most technical issues can be resolved by clearing your browser cache, disabling browser extensions temporarily, or trying a different browser. Our calculators are designed to work with modern versions of Chrome, Firefox, Safari, and Edge. If you continue to experience issues after trying these steps, please contact us and we will investigate the problem. We strive to ensure that our calculators work reliably for all users and appreciate your patience as we resolve any issues.
Report Data Errors
While we make every effort to ensure the accuracy of our electricity rate data and calculations, errors can occasionally occur. If you believe you have found an error in our data, please let us know so we can investigate and correct it. Include the specific page where you found the error, what the incorrect information is, and what you believe the correct information should be, along with your source for the correction. We take data accuracy seriously and will respond promptly to error reports.
Business Hours and Response Time
Our team typically responds to inquiries within one to three business days. We are based in the United States and operate during standard business hours in the Eastern Time Zone. Messages received on weekends or holidays will be addressed on the next business day. For the fastest response, please include all relevant details in your initial message so we can research your question thoroughly before replying. We appreciate your patience and will respond as quickly as possible.